Frequently Asked Questions

Most owners notice patterns within the first two to four weeks. The Guest Connection Score® begins flagging emotional trends immediately, so even before you see a shift in public reviews, you will see it in your morning brief. You are not waiting for damage. You are watching the early warning signals in real time.

Yes. Each property gets its own branded QR touchpoints and its own private dashboard. If you run multiple sites, you get a consolidated overview so you can compare performance and spot which location needs attention, all in one place. As the Solidarity Shield community grows, that pricing advantage applies across your entire portfolio.

Your data belongs to you. We do not retain or sell it. If you ever decide to leave, you can export everything, your guest trend history, your staff recognition records, your GCS™ reports, and take it with you. We are not in the business of holding your insights hostage.

Because it is frictionless. Guests do not need to download an app, create an account, or sit through a long survey. A quick scan opens a beautifully branded, mobile-optimised touchpoint. They share how they feel in seconds. We designed it specifically for people who are relaxing, not people sitting at a desk filling in a form.

Absolutely. Your dashboard is private, encrypted, and completely siloed from other businesses. We will never benchmark your data against competitors publically or share any insights externally. Your intelligence stays yours alone, that is the foundation our trust with independent operators is built on. ​ We do offer the ability for your property to compare against the average GCS score of other properties in your area, the same applies for other properties, however, in the leaderboard we do not share business names, every property is assigned proxy names, such as Property A, Property B.

Most hospitality businesses have done customer service training. Scripts, role plays, service standards documents and most managers will tell you: the team does well in training and then reverts to old habits the moment it gets busy. The difference with IntuitiveStay is measurement. Customer service training tells your team what to do. The Guest Connection Score® tells you whether they're actually doing it, how consistently, and where the gaps are in real time. Not six months later in an annual review. You don't need more training content. You need to know which training is actually changing behaviour and which isn't. That's what we measure. See how it all works here https://www.intuitivestay.com/how-it-works

Four behavioural pillars that consistently appear in guest reviews and drive repeat bookings. Empathy: Can your team read what a guest actually needs, not just what they say they need? Do they respond to the emotion behind the request, not just the transaction? Resilience: When something goes wrong (and it will), does your team stay present and solution-focused, or do they get defensive and deflect? Anticipation: Are your people thinking one step ahead? Do they remember details, notice what a guest might need before being asked, or are they just executing a checklist? Recognition: Do guests feel genuinely valued, or just processed? Can your team have a real conversation? Do repeat guests feel remembered? These aren't abstract concepts. They're measurable behaviours that show up directly in your review language and loyalty data. See the full GCS framework here. https://www.intuitivestay.com/guest-connection-score

Go and read your last ten guest reviews right now. Not your overall score. The actual words people wrote. You won't find a single five-star review that mentions frictionless check-in or efficient payment systems. You'll find guests writing about a specific person, a moment, how someone handled something that went wrong. Those moments are your actual revenue driver. When they're consistent, guests come back and tell their friends. When they're inconsistent, you lose bookings faster than any operational saving can recover. The operators who measure emotional intelligence alongside performance metrics aren't doing it because it feels good. They're doing it because it gives them data to make decisions about where to invest training time, which gaps are costing them bookings, and which staff are genuinely driving loyalty. Compare how this stacks up against traditional review tools on our compare page.

Every hospitality business where a human moment drives a guest decision. Hotels, restaurants, bars, cafes, pubs, hostels, event venues. If your guests write reviews about how your team made them feel, the Guest Connection Score® is relevant to you. The framework was built across multiple property types and multiple countries specifically because the emotional intelligence pillars that drive loyalty are consistent regardless of the operation. A guest who feels genuinely looked after in a pub and a guest who feels genuinely looked after in a five-star hotel are experiencing the same emotional response. The context is different. The human need is identical. If you run more than one site, the GCS also gives you a comparative view across properties, so you know which operations are delivering consistently and which need attention. Contact us to discuss your specific operation here. https://www.intuitivestay.com/contact

This was one of our core design principles. Independent operators are already stretched. Adding another system that requires hours of setup and constant management isn't a solution, it's another problem. The dashboard is built for operators who need clarity fast, not data analysts who have time to interpret reports. Guest feedback is captured through your existing touchpoints. Guest input takes takes less than 30 seconds. The operators who get the most from IntuitiveStay aren't the ones who spend the most time on it. They're the ones who check in consistently, act on what the data shows, and let the system do the heavy lifting on measurement. See exactly how it works here. https://www.intuitivestay.com/how-it-works

No. Guests scan a QR code using their phone's camera and complete the feedback form directly in their browser. There is nothing to download or install. This is why IntuitiveStay captures feedback from a far higher proportion of guests than traditional survey tools.

Yes. All guest feedback collected through IntuitiveStay is anonymous. Guests are not required to create an account, log in or share any personal information to leave feedback. Data is stored securely and is never shared with third parties or competitors. We do however offer the option for guests to leave their email if they want to be contacted by the venue in question, only, if they leave a low score. This is completely optional to guests, but also allows for hospitality business owners to reach out before the guests leave an online review if the guest does leave an email. If not, you have actionable intelligence and the guest will already feel they have had their say, reducing the chances of them posting it on review platforms like Tripadvisor, Google, Booking and Expedia.

IntuitiveStay works alongside your existing tools rather than replacing them. It captures private anonymous feedback during the stay that your public review platforms cannot. For guests who score highly, IntuitiveStay prompts them to share their experience on Google or TripAdvisor, helping grow your public reputation while giving you private insight into service quality.

Yes. The IntuitiveStay guest feedback form offers the guest the opportunity to name a member of staff who stood out to them, so you can see individual GCS™ scores, pillar breakdowns and performance trends for each team member. This is one of IntuitiveStay's core differentiators - no other feedback tool scores performance at the individual staff level in real time.

The Service Signature™ transforms guest compliments into verified career assets for your staff. It’s a portable recognition framework that highlights their contributions and travels with them throughout their careers.