Frequently Asked Questions

IntuitiveStay is a guest feedback and staff performance platform built specifically for hospitality businesses. Hotels, restaurants, serviced apartments and other hospitality operators use IntuitiveStay to collect real-time anonymous guest feedback via QR code, measure staff performance using the proprietary Guest Connection Score® (GCS™) framework, and turn that data into actionable insights that improve service and prevent negative public reviews.

No. IntuitiveStay is not a vacation rental marketplace or booking platform. It is a software platform for hospitality operators. Rather than listing properties for guests to book, IntuitiveStay helps hospitality businesses measure and improve the quality of human connection between their staff and their guests, in real time.

The Guest Connection Score® (GCS™) is IntuitiveStay's proprietary scoring framework that measures the emotional quality of a guest's experience across four pillars: Resilience, Empathy, Anticipation and Recognition. Unlike star ratings or NPS, GCS™ scores individual staff members in real time, giving operators a live granular view of service performance rather than a single average score.

IntuitiveStay is designed for any hospitality business that interacts directly with guests. This includes hotels, boutique guesthouses, serviced apartments, restaurants, bars, spas and private rental hosts and B&Bs. If your business relies on human connection to deliver a great guest experience, IntuitiveStay is built for you.

NPS measures intent to recommend. Star ratings measure physical outcomes. Online reviews only capture the roughly 20% of guests motivated enough to post publicly. IntuitiveStay measures something none of these tools can: the quality of human connection between your staff and your guests, in real time, by individual team member, anonymously and during the stay rather than after it.

Yes. The feedback form is automatically served in the guest's language based on their device settings. Supported languages are English, French, Spanish, German, Italian, Polish, Arabic, Mandarin and Portuguese. No configuration is needed on your end. Guests who receive the form in their own language are more likely to complete it, which gives you more reliable GCS data. All responses feed into your dashboard in English regardless of the language the guest used.