GUEST FEEDBACK SOFTWARE FOR INDEPENDENT B&Bs, GUESTHOUSES AND BOUTIQUE HOTELS
Guest Feedback Software Features.
Know How Every Guest Felt Before They Tell the Internet
20 features built around one idea that the guest experience should be measured, recognised and improved before it becomes a public review.
Plans start free. Paid plans from £34.99/month.
GUEST INTELLIGENCE
Guest intelligence features. Real-time scoring and AI insights
Real-time scoring, pillar breakdowns and overnight AI briefings that tell you what happened and exactly what to do next.
FEATURE 01
Guest Connection Score® Dashboard
A single live score for every property, built from verified guest feedback.
Updates in real time as new responses arrive across all four R.E.A.R. pillars.
FEATURE 02
Direct Booking Win-Back
When a happy returning guest opts in at checkout, IntuitiveStay sends
a personalised email 24 hours later with your direct booking link.
No commission. No OTA. Every recovered booking goes straight to you.
FEATURE 03
AI Daily Summary - Powered by the Intuition Engine
Analyses your previous day's feedback overnight and writes a personalised brief ready before your team arrives.
Every action tied to a specific data point.
FEATURE 04
Real-Time Red Alerts
When a guest score drops below your threshold, an instant alert fires including the private guest message.
Act within the same shift, not days later.
FEATURE 05
SpeakEasy
SpeakEasy allows you to track your team's sentiment and feelings via a monthly anonymous survey sent to your staff.
Complete anonymity means honest feedback from your team
FEATURE 06
Pillar Breakdown
See exactly which of the four pillars moved your Guest Connection Score® and why.
Trends tracked from 24 hours to all time, so you coach on facts, not instinct.
GUEST FEEDBACK
Guest feedback features - QR-based and frictionless
QR-based feedback that asks the right follow-up, names the right staff member and fires alerts at the threshold you choose.
FEATURE 07
QR Guest Feedback - No app, no login, no friction
Place a QR code anywhere in your venue. Guests scan and rate in under 60 seconds with no app to download and no account to create. Higher response rates than traditional surveys.
FEATURE 08
Intelligent QR - Smart follow-up built in
Score low and a follow-up opens asking what went wrong. Score high and a prompt asks who made the experience great. The form adapts to every guest response automatically.
FEATURE 09
Named QR Codes - Is Table 5 always the problem?
Assign QR codes to specific areas of your venue. Each location builds its own independent GCS score so you know exactly where service issues are consistently happening.
FEATURE 10
Custom Alert Threshold
Set your own alert threshold per property. A score that needs urgent attention in a luxury hotel may be normal in a late-night bar. Adjust any time without technical help.
STAFF RECOGNITION
Staff recognition features - Guest verified, bias-free.
Guest-verified nominations, adjectives and career profiles that travel with your team wherever they go.
FEATURE 11
A verified career profile for hospitality staff built entirely from real guest feedback.
Shows GCS score, guest adjectives and R.E.A.R pillar performance. Travels with the team member throughout their career.
FEATURE 13
Verified Staff Credential
Combines a team member's Guest Connection Score®, guest adjectives and R.E.A.R performance into one shareable link with a unique QR code.
A verified record no candidate can fake.
FEATURE 12
Guest Feeling Tag Cloud
When guests name a team member they also describe how that person made them feel.
Words like warm, attentive and genuine accumulate into a record far more meaningful than any manager-written appraisal.
FEATURE 14
Bias-Free Staff Recognition
Every nomination comes directly from a guest.
IntuitiveStay removes unconscious bias and ensures every team member gets equal visibility regardless of their relationship with management.
SETUP & MANAGEMENT
Setup and management features
Multi-property dashboards, zero setup friction, data integrity and works alongside your existing review platforms.
FEATURE 15
No Hardware - Live in 5 minutes
Log in, generate your QR code and print it. No installation, no IT department, no configuration.
If you can print a document you can set up IntuitiveStay.
FEATURE 16
Multi-Property Dashboard
A live Guest Connection Score® reading for every property in one portfolio view.
Alerts surface automatically per property so you always know which venue needs attention first.
FEATURE 17
Works Alongside Everything
IntuitiveStay is not a replacement for Google Reviews or TripAdvisor. It sits alongside them.
Public reviews tell you the outcome. Your Guest Connection Score® tells you the reason.
FEATURE 18
Data Integrity & Security
Built-in validation flags suspicious submissions before they affect your score.
Responses completed too quickly, repeat device submissions and extreme clusters are all filtered automatically.
FEATURE 19
Learning Hub - Free EI Courses
Free emotional intelligence courses mapped to each team member's individual R.E.A.R pillar scores.
Pass with 90 or above and earn a verified certificate that proves the knowledge, not just the completion.
FEATURE 20
Multi Language Support
Whether your guests speak Polish, Spanish, Chinese or Arabic. Our intelligent guest feedback form translates into your guests' native language so you never miss a piece of feedback.
HOMEHOST
Built specifically for Airbnb hosts and short-let owners.
A Guest Connection Score® built around the four pillars that matter most for self-catering properties.
The Guest Connection Score®
for Airbnb and short-let owners.
HomeHost uses four pillars built specifically around the guest experience in a self-catering property. Get a Guest Connection Score® that reflects what your guests actually experienced, not a framework designed for hotel front desks.
£27.99
per month
30
day free trial
4
HomeHost pillars
4.8
Superhost threshold