HOW IT WORKS

How Our Guest Feedback Platform Works for Independent B&Bs and Hotels

Your guests scan your QR code, leave private feedback in under 60 seconds and the results land in your dashboard in real time. No tech skills needed. No app downloads. No hardware to install.

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STEP BY STEP

How the Guest Feedback Platform Works: Step by Step

Six steps from account creation to collecting real-time guest
feedback and protecting your reputation before reviews go public.

Create your hotel, restaurant, guesthouse or B&B account and register your property on the IntuitiveStay guest feedback platform. Takes less than 2 minutes with no technical setup required. Just your property address and a contact email.

Pro Tip

Have your property address and a contact email handy. That's all you need.

Get Verified in Under 24 Hours

We run a quick check to confirm your hotel, guesthouse, B&B, restaurant or hospitality business is authentic and actively trading before welcoming it to the platform.

Why?

Verification keeps the platform trustworthy for guests and operators alike.

Receive Your Unique QR Code

Once verified, your personalised hotel or restaurant guest feedback QR code arrives by email. You can also send hotel or restaurant guests a direct link digitally if they missed scanning in person, or use it as a post-stay or post-visit follow-up.

Each QR scan opens a short hotel satisfaction questionnaire built around the four pillars.

Tip

Upload to Canva and add your logo or colours just don't alter the QR itself.

Display It In Your Property

Place your guest feedback QR code where guests naturally notice it - reception desks, bedside tables, dining areas, bathroom doors or at checkout.

Top Tip

The back of a toilet door or above a urinal significantly increases live scan rates.

Guest Scans & Leaves Feedback

No app. No account. No form at a desk. A hotel, guesthouse or restaurant guest simply points their phone camera at the QR code and answers a few quick taps in 10 to 20 seconds.

Guests rate across four emotional intelligence pillars: Resilience, Empathy, Anticipation and Recognition and can add words to describe their hotel stay or dining experience.

Educate your team:

Staff who understand the platform drive more scans and better scores.

Instant Dashboard + Smart Prompts

The moment a guest submits feedback, your private dashboard updates in real-time. Scores, pillar breakdowns and word trends adjust immediately.

High scores trigger the Name Drop prompt.

Low scores trigger the Vent Box - a private channel to resolve the issue before it becomes a public review.

DIRECT BOOKING WITH WIN-BACK

Stop paying commission on guests who
already love you.

When a guest books through Booking.com or any other OTA, you don't get their real email, you get a proxy address that dies at checkout. IntuitiveStay captures their real email at checkout, then brings them back direct.

STEP 1

They scan at checkout

A small QR code invites your guest to leave quick private feedback on their stay. No app. No login. One tap.

STEP 2

They opt in

Because they've had a great stay, they tick a box: "Happy to hear about booking direct next time, no fees, best rate." Their real email is captured with proper GDPR consent.

STEP 3