Emotional Intelligence in Hospitality Insights & Articles

Finishing the Hospitality Skills Passport is worth pausing to appreciate. It is a proper programme, developed by UKHospitality, OCN London and the DWP, rolling out across 26 areas of England and Wales. Pilot schemes hit an 85% completion rate and 80% of people who completed the passport went on to find work in hospitality. That is a real result. But here is the honest question nobody asks loudly enough: what happens after?

Staff turnover in hospitality costs more than recruitment fees. Discover how losing experienced team members directly destroys your guest experience scores, and what to do about it.